Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

January 09, 2012

Customers Do Not Work At Your Store

Alright kids, let's get ready for a mind-blowing observation: Customers Do Not Work At Your Store.

This sounds obvious, right? You'd be surprised.

I once went into a store with shiny devices that promise to change your world, and I went straight to the device that interested me most - we'll call it a Mobile Telephone. While I was playing with a cute little informative Display unit about the Mobile Telephone, a middle aged lady walked up to the Display next to me and began to play. A young sales representative instantly sprung up behind us to offer assistance.

As I was content with the information I was getting on my Display I let the lady speak up, "I would like a shiny new Display."

The salesperson responded immediately, "That's a Wizzing InfoSlab."